The Table Games Training Manager is responsible for establishing the education platform for all programs across the Table Games business through critical review, planning, and implementation of short, medium & long term learning and development (L&D) solutions. You will be responsible for the continuous improvement of learning services and work with the Table Games department to establish or improve standards for service and operational excellence, developing clear strategies to inform and educate staff. The role includes maintaining a positive work environment to train Phu Quoc Conora Casino’s Table Games employees and make them familiar with Phu Quoc Conora Casino’s procedures, philosophies and services, as well as the development and implementation of wider programs, materials and evaluation techniques to significantly enhance the achievement of the Business Plan. The Table Games Training Manager will assist in the coordination of training and to conduct performance appraisal of Dealers and be able to coach other team members to achieve high performance standards. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of Phu Quoc Conora Casino property.
TABLE GAMES TRAINING MANAGER
Job Level: 4
Direct manager: Casino Manager
DETAILS
Estimate hours: Fulltime
Location: Phu Quoc
Salary Range: By interview results
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QUALIFICATIONS
- Minimum 10 years experience in gaming industry and experience in conducting games training for casino.
- Be able to train at least 4 different kinds of games.
- Be able to cooperate with other trainers to perform mass training and adhere to standards of operations.
- College degree is required or equivalent.
- Must be able to speak, read and write English.
- Be able to possess basic computer.
- Must possess excellent customer service skills, interpersonal skills and communication skills.
- Must be able to teach these skills to their staff.
- Must possess a well groomed appearance.
- Must be able to get along with co-workers and work as a team.
- Must be able to work any day of the week and any shift if required.
- Superior understanding of adult learning principles.
RESPONSIBILITIES
- Training of Phu Quoc Conora Casino Table Games Department employees in the execution of Table Games department policies and procedures.
- Assist in the development of training manuals including the processing of training videos.
- Assist in the hiring process of new Dealers.
- Assist in the maintenance of training equipment and the relevant inventory.
- Being able to carry field check of performance on the floor and plan corrective training for low performance staff.
- Build a team atmosphere where everyone is treated with dignity and respect.
- Establish open lines of communications so that employees always have a clear understanding of their job functions and the policies of Phu Quoc Conora Casino Table Games Department.
- Help to maintain consistent standards for performance of employees within the Table Games Department, teach employees how to adhere to these standards and establish a system for regularly reviewing adherence to these standards.
- Take initiative, sets goals and functions as a role model for other team members.
- Meet the attendance guidelines of the job and adheres to the regulatory, departmental and company policies.
- Perform duties as assigned, always presenting oneself as a credit to Phu Quoc Conora Casino and encourages others to do the same.
- Perform other job-related duties.
- Create a learning and development platform for the Table Games business to include all training, education and developmental programs. The program must be collaborative, measurable and cater to the broader needs of the business in tandem with the individual needs of employees. It must be clearly and articulately communicated throughout the business and meet the ongoing needs of the breadth of the employee group.
- Provide leadership for the Training Coordinators – Mainstream and Premium and operational Trainers including defining an ongoing strategy that supports the overall objectives of Table Games short – long term. This will include appropriate succession planning, training and development initiatives where appropriate, and the implementation of a newly established customer service paradigm.
- Oversee and participate in the development of programs for Table Games including the annual Calendar.
- Identify generic and specific training needs for Table Games.
- Liaise with Table Games in the development of appropriate training and performance standards.
- Prepare and/or obtain the appropriate materials for Table Games to a predefined standard.
- Determine appropriate measurements to support the ongoing evaluation of all programs associated with Table Games.
- Coordinate the timely launch of all training material and programs
- Ensure the accuracy of all material developed for programs and coordinate document control of the materials where appropriate.
- Direct the Training Coordinators – Premium and Mainstream in relation to establishing and maintaining the appropriate infrastructure for the operational trainers and ensure training is carried out. This will include:
- Identify the appropriate trainers.
- Ensure each Trainer has the required skills to meet responsibilities by conducting training need analysis.
- Arrange the necessary training for these Trainers such as Train the Trainer.
- Assist in obtaining the necessary resources to enable trainers to carry out responsibilities.
- Conduct regular meetings with the Trainers.
- Contribute to the Performance Management System (PMS) results of the Trainers.
- Assess the effectiveness of the training or where required coordinate external assessments. Amend materials as required. This will include:
- Evaluate based on pre-defined “key performance objectives” using feedback sourced from customers and staff.
- Report monthly on the progress of L&D within the business.
- Project work – as need arises, contribute, develop training and support project work
- Establish and maintain effective relationships and networks to facilitate open avenues of communication and to obtain synergies from within and externally to the business.
- Develop relationships with other training providers and HR employees to enable the sharing of resources and information
- Coordinate and report on the delivery of all legislative/compliance/on-line training for Table Games.
EXPECTED POSITION OUTCOMES
- Comprehensive planning and communication for current and future L&D initiatives
- Demonstrable paradigm shift to an L&D strategy within Table Games
- Development of communicated, clear and concise policies, procedures and protocols for the training function and adherence to companywide policies and procedures
- Evaluating industry products and applications to ensure an awareness of industry developments and activities in line with best business practice are adopted
- Department is efficiently and effectively managed including the development of a succession plan
- Operational Trainers are reviewed, developed and measured to ensure efficient and effective training delivery to each level including the provision of individual development to each trainer to further enhance their capability.
- Timely and accurate reporting of information and statistical analysis to support the business in its short, medium and long term decision making around L&D initiatives, including the management and reporting on monthly training spend.
TABLE GAMES SHIFT MANAGER
Job Level: 4
Direct manager: Casino Manager
This position is provided to oversee the overall operation, supervision and administration of all assigned gaming operations on an assigned shift; responsible for enhancing the growth of gaming revenues through the development of the customer base. Provide a positive work environment, encouraging teamwork and cooperation within the department, and other departments. Perform all duties in accordance with Phu Quoc Corona Casino policies and within the realm of Phu Quoc Corona Casino’s Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of Phu Quoc Corona Casino property.
DETAILS
Estimate hours: Fulltime
Location: Phu Quoc
Salary Range: By interview results
To apply for a job, click the Apply button.
Enter your name, last name, email, phone number and attach your CV in doc or pdf-format.
APPLY
QUALIFICATIONS
- Minimum of five years of managerial experience in casino operations required.
- Hosting skills required, must have a track record of providing excellent customer service.
- Bachelor degree is required or above.
- Must be able to speak, and write English.
- Fully conversant with Microsoft application
- Must possess excellent interpersonal skills and communication skills.
- Must present a well groomed appearance.
- Must be able to lead and get along with co-workers as a team.
- Must be able to work any day of the week and any shift.
- Must possess excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detai
RESPONSIBILITIES
- Administers the efficient operation of all Pit games on assigned shift through subordinate supervisors ensuring the highest quality customer service exists.
- Maintains security of all games, monies and personnel.
- Remains alert to any unusual or questionable activity by Pit employees or gaming customers and takes appropriate action to correct the situation within established guidelines and procedures.
- Maintains close ties with guests through personal contact.
- Analyzes customer play for possible cheating, scams, counters, or other unusual play and takes appropriate action.
- Implements and assures compliance with company policies and Vietnamese Law.
- Maintains accurate records and documentation of shift activities and communicates with incoming shift management.
- Resolves customer complaints.
- Maintains appropriate scheduling to satisfy the volume in the casino.
- Greets guests in the casino and participates in social events and special promotions.
- Trains, counsels, and coaches assigned personnel in the performance of their duties; prepares and presents performance appraisal reviews.
- Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Performs duties as assigned, always presenting oneself as a credit to Phu Quoc Corona Casino and encourages others to do the same.
- Performs other job related duties.
TABLE GAMES PIT MANAGER
Job Level: 4
Direct manager: Table Games Shift Manager
The primary responsibility of the Table Games Pit Manager is to manage all operations for the department with regards to personnel, compliance, projects and guest service. Perform all duties in accordance with Phu Quoc Corona Casino policies and within the realm of Phu Quoc Corona Casino’s Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of Phu Quoc Corona Casino property.
DETAILS
Estimate hours: Fulltime
Location: Phu Quoc
Salary Range: By interview results
To apply for a job, click the Apply button.
Enter your name, last name, email, phone number and attach your CV in doc or pdf-format.
APPLY
QUALIFICATIONS
- 5+ years dealing multiple games at major casino property with 2+ years in a casino games managerial/supervisory position
- Bachelor degree is required or above.
- Must be able to speak, and write English.
- Ability to operate a computer.
- Must present a well groomed and professional appearance.
- Must be able to lead and get along with co-workers as a team.
- Must be flexible, with the ability to work some evenings, weekends, and holidays.
- Must possess excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to details.
- Must possess effective listening abilities with strong judgment skills and ability to work 10-key adding machine by sight. This job consists of extensive supervisory responsibilities.
RESPONSIBILITIES
- Manages all Floor Supervisors and Dealers in assigned operational functions within the department and be consistent with the strategic plan and vision for the department.
- Manages and monitors fiscal budget.
- Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
- Provides input into the research, development, evaluation and implementation of new products, services and technology.
- Manages Human Resources responsibilities for assigned department to include: creating a work environment that promotes team work, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment.
- Maintains awareness of all gaming activity occuring within an assigned area as well as all employee and guest activities. Protects the integrity of games in an assigned area through the efficient operation and enforcement of department policies.
- Ensures the proper scheduling of employees and adjusts according to projected business levels. Monitors guest flow to ensure maximum utilization of tables. Adjusts Table Games minimums and maximums in accordance with business demand to maximize play.
- Monitors player rating for accuracy and objectivity. Issues complimentaries to guests as appropriate.
- Resloves all issues which cannot be readily handled by Floor Supervisors to the satisfaction of the patron .
- Maintains a clean neat working area to ensure proper working condition of all gaming equipment.
- Remains vigilant as to any unusual behavior of employees and/or guests notifying management immediately of irregularities and contacts Surveillance when appropriate.
- Performs other job-related duties.
TABLE GAMES PIT SUPERVISOR
Job Level: 3
Direct manager: Table Games Pit Manager
Responsible for the Supervision of Casino Table Games operation. To ensure that the highest standards of efficiency, guest service, and security are met in accordance with The Grand Ho Tram Strip policies and within the realm of The Grand Ho Tram Strip’s Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram Strip property.
DETAILS
Estimate hours: Fulltime
Location: Phu Quoc
Salary Range: By interview results
To apply for a job, click the Apply button.
Enter your name, last name, email, phone number and attach your CV in doc or pdf-format.
APPLY
QUALIFICATIONS
- 2 years dealing knowledge of at least 4 to 5 games.
- Completed High School is required or above.
- Ability to operate electronic table game devices.
- Must present a well groomed and professional appearance.
- Must be able to lead and get along with co-workers as a team.
- Must be flexible, with the ability to work some evenings, weekends, and holidays.
- Able to converse in English is essential.
RESPONSIBILITIES
- Supervise assigned gaming table in a professional manner, with strict adherence to the procedures as outlined in the Department Operation Manual.
- Must be well versed with the existing Rules and Regulation of the game and the Code of conduct as laid out by the Company’s Policy under his supervision.
- Ensure the integrity and accuracy of all transactions in assigned gaming table, and notify the Pit Manager of any unusual activity.
- Account for the gaming activity at the assigned gaming table. To update and notify the Pit Manager of any substantial winning / losses.
- Supervise the opening and closing of gaming tables. Ensure that all inventories are accurate and correctly recorded. Authorize and record all table fills and credits.
- Monitor and provide feedback on the gaming activity of all patrons in assigned gaming table defined as “Rated Players”.
- Interact with customers in a courteous, friendly manner and ensure the dealers do the same. To look into the patrons’ need and be approachable at all time.
- To project good company image. To uphold Company’s policy and not to divulge official matter that is confidential.
- Have good rapport and recognize the worth and ability of the subordinates.
- Performs other job-related duties.
SLOTS SUPERVISOR
Job Level: 3
Direct manager: Slot Shift Manager
This position is supervision and administration of all assigned slot operations whilst on shift, create a positive work environment, encouraging teamwork and cooperation within and between departments. Responsible for ensuring the highest level of customer service is consistently and professionally maintained. Perform all duties in accordance with Phu Quoc Corona Casino policies and within the realm of Phu Quoc Corona Casino’s Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of Phu Quoc Corona Casino property.
DETAILS
Estimate hours: Fulltime
Location: Phu Quoc
Salary Range: By interview results
To apply for a job, click the Apply button.
Enter your name, last name, email, phone number and attach your CV in doc or pdf-format.
APPLY
QUALIFICATIONS
- Minimum of two year experience in supervisor or above in a slot or casino operation, or theree year experience at slot attendant an effective team within a gaming environment.
- High school graduate or above.
- Must be able to speak, write, read and understand English.
- Must possess excellent customer service and communication skills and enjoy interacting with guests whilst looking for service opportunities.
- Must present a well groomed appearance.
- Must be able to lead and get along with co-workers as a team.
- Must be able to work any day of the week and any shift.
- Individual must be out-going, energetic and possess a positive attitude towards the job, fellow team members and the company.
RESPONSIBILITIES
- Present a leadership role that is faithful to the core principle of Phu Quoc Corona Casino.
- Ensures compliance with regulatory, departmental and company policies as well as Vietnam Gaming Laws.
- Manage team of employees in the performance of their duties.
- Motivate employees to exert effort necessary to attain organizational goals.
- Manage effective labor requirements and coverage in all slot areas at all times.
- Ensure effective communication of customer interactions or feedback within the department.
- Ensure highest quality of customer service is consistently and professionally maintained throughout gaming floor.
- Ensures all guest disputes and complaints are handled and resolved professionally, accurately, efficiently and report directly to shift manager on duty or above.
- Verifies all payouts and assists in the process of payments within permitted limitations.
- Maintains effective communication between front line staff and Operations Manager.
- Protects all assets of the Slot Department at all times.
- Ensure the presentation of the slot area is at optimum level at all times.
- Ensure all Marketing and Promotional activity are being adhered to by slot personnel.
- Performs duties as assigned, always presenting oneself as a credit to Phu Quoc Corona Casino and encourages others to do the same.
- Performs other job related duties.
DEALER
Job Level: 1
Direct manager: Dealer Inspector
Required to learn all aspects of dealing assigned games and assists the Inspector/Table Games Supervisor in tracking play and game observation. In addition must learn to greet and recruit new casino customers while providing friendly, excellent service to every guest. Perform all duties in accordance with Phu Quoc Corona Casino policies and within the realm of Phu Quoc Corona Casino’s Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of Phu Quoc Corona Casino property.
DETAILS
Estimate hours: Fulltime
Location: Phu Quoc
Salary Range: By interview results
To apply for a job, click the Apply button.
Enter your name, last name, email, phone number and attach your CV in doc or pdf-format.
APPLY
QUALIFICATIONS
- Previous games dealing experience preferred.
- Vocational school certificate is required or equivalent.
- Must be able to speak English.
- Must possess excellent interpersonal skills and communication skills.
- Must present a well groomed appearance.
- Must be able to lead and get along with co-workers as a team.
- Must be able to work any day of the week and any shift.
- Must be able to work regularly on all peak periods inclusive of Friday, Saturday and Sunday nights, all weekend shifts and all Public Holiday periods including pre and post Public Holiday shifts.
RESPONSIBILITIES
- Acknowledges, greets and converses with customers who approach the Pit area.
- Deals assigned games by delivering cards or assigned games pieces, determining winners and losers, collecting and paying bets.
- Ensures betting compliance with game rules and limits.
- Protects the integrity of games through observation and follows appropriate procedures.
- Reads, verifies and signs appropriate documents when necessary.
- As a greeter, tracks multiple players level and duration of play and makes introduction and solicits customer responses.
- Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Performs duties as assigned, always presenting oneself as a credit to Phu Quoc Corona Casino and encourages others to do the same. Performs other job related duties.